Frequently asked questions about hiring from Rockin Vans.
Due to the paper part of the UK driving license being discontinued we now need to view your driving license information online before you travel. Viewing your information online will allow us to see:
To get your licence check code please visit: www.gov.uk/view-driving-licence
CREDIT/DEBIT CARD FOR AUTHORISATION
We take a security deposit from you when you rent a van. Please make sure you have a credit or debit card with the following:
As for everything else you might need to pack, take a look at our camping essentials page to ensure you don't forget anything - www.rockinvans.co.uk/blog-post/trip-essentials
It’s best to book campsites in advance, particularly in high season to avoid disappointment. See the "Links" on our website to help you find the right campsite for you. We provide a Privilege Card for the Camping and Caravanning Club free with every hire, which gives you member rates at over 120 award winning UK and Northern Ireland campsites.
Where possible, hard standing pitches are the most desirable as they make parking easy. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children's play area.
If you’d prefer to wild camp, please be respectful of the environment and people who live in the area.
Take a look at Visit Scotlands guide on where to wild camp in Scotland.
There are lots of places you can find campsites both online and locally. However Rockin Vans recommends the following resources:
Control / Information panel instructions.
1. Press for bed to go up.
2. Press for bed to go down.
3. Quarter turn the key right for buttons 1 and 2 to work.
Using outside dial to slide up or down.
Using inside dial numbers 1 to 5.
Select level of heating 1 being a gentle heat and 5 being a strong heat.
Green light indicates chosen number
Cut off switch located on window above exterior gas vent. Make sure window is closed when heating is on.
If an accident occurs when you are on your trip please call the office 0141 404 8384 and report to a member of staff as soon as possible or when safe to do so. Please see below for a idea of ‘Things to do’ if this does happen.
Things to do.
1.Take pictures of damage on all vehicles involved.
2. Get all vehicles involved insurance details.
3. Get name, contact number and address for any witnesses.
4. Do not admit blame.
5. Keep all parts that have come off the vehicle.
6. Emergancy breakdown / roadside assistance contact number 0800 107 5867.
The fridge in the budget campervan is located under the bed and is in drawer form. You do not need to turn it on or off. It works automaticly.
In the budget campervan you have a small sink with a single ring gas cooker. You also have a small drawer fridge and running water.
To refill the water you need to find the removable water bottle which is located under the sink. Take the pumps out of the bottle and remove from the camper. You can then taken this to the taps at a campsite. Once filled return the bottle to the camper and replace the pumps. The water will then work automatically.
To hook up to a campsite you will need to take the orange cable from the storage compartment.
Then plug the cable into the motorhome or campervan. All of the plugs are located on the outside of the vehicle. If there is an issue with power when you are plugged into a campsite the first thing you should do is contact the site managers. They will come and test the hook-up and tell you whether the power is working. If it still does not work please contact us on 0141 404 8384.
To turn the gas on go to the gas box and remove the front of the box by releasing the two clips. Pick the gas box up to check weight, this will help you gage how full the bottle is as you use it. To turn on the gas unscrew the red top like a juice bottle, then turn the yellow tap a quarter turn to be in line with pipe. When you are finished cooking leave the gas flame burning inside the van and turn the gas bottle off. This will burn off any excess gas from the pipes and make it much safer.
Our VW campers have an external water filler. Look for the black flap on the outside of the van, you will need the key which is on your key ring. Fill up the water from a hose or other source. Campsites have service areas for you to do this. Make sure you don't overfill otherwise it will cause water to overflow into the camper itself. The water in the camper is not drinking water.