Collecting Your Camper Van or Motorhome Rental: What to Expect
Before You Arrive
We ask for driver details: including driving license number, in
Please let us know your flight, ferry or train information. Including flight number etc. This is so we can track your arrival.
If you want to add extras to your booking please let us know before hand so we can make sure they are available on the day.
We offer free membership to The Camping and Caravanning Club for the duration of your trip. If you need information on how to book with the Privilege Scheme please get in touch.
On The Day
Collection times are from 2pm, unless you have arranged a different time prior to collection.
The office is located: Rockin’ Vans, 62B Galston Road, Kilmarnock, KA1 5HY
When you arrive our offices park anywhere outside our compound, if you are leaving your car with us we will move it once you have taken your camper or motorhome.
Once you are parked up come inside to our office, bringing with you your reference number, driving license and deposit card. This will be released to you when you bring the camper van or motorhome back in the same condition it was
We will then go through the contract with you and take your security deposit. (£500 for camper vans or £750 for motorhomes)
We have to run a driving license check with the DVLA, this lets us see how many points you have on your license.
We take a copy of your driving license and passport. Please bring originals with you.
Motorhome or Camper Van Demo
Once the contract and the deposit have been completed we then go out to your van or motorhome.
One of our rental assistants will then talk you round the van, showing you how everything works. Don’t be afraid to ask lots of questions, we want to send you away totally confident with your motorhome!
We start with the interior of the van, showing you how to use all the functions including the power system, the bathroom and the kitchen.
Then we step outside going through the gas, water and waste system. As well as the fuel tank and hook up location.
Once you are happy you can then start moving in! Your rental assistant is there if you need any help. Once you are all moved it is a good time to have a quick look around the van or motorhome to make sure you are happy with how everything works.
Finally you are ready to go! Just make sure you get in touch if you have any questions while on the road, we are always happy to help!