COVID-19: Situation Update

UPDATE:
DUE THE CURRENT SITUATION ROCKIN VANS WILL BE PAUSING ALL RENTALS FOR 3 WEEKS. UNTIL THE CURRENT TRAVEL BAN IS LIFTED.

Rockin Vans: Your trip and the Current situation 

Rockin Vans recognises that times are very uncertain with recent developments. We want to assure people that we will continue to be fully operational. 

We are offering a 10% discount applied to all new bookings. With unlimited changes allowed at no additional charge.

Remember that staycations within the UK can be a fantastic holiday and getting off the beaten track into the Scottish Highlands is a perfect way to escape the madness!

CLEANLINESS  & HYGIENE

We will keep delivering our vehicles in a deep cleaned fashion as always. Cleanliness is a big factor in most companies but we are taking every precaution necessary. 

We are communicating with staff regularly to ensure our staff are up to date with the latest government advice. We have developed new checklists to disinfect our campers before every hire. Our Kitchen packs are being sterilised after every use and staff are using rubber gloves for all cleaning and preparation services.

Our crew have been trained on appropriate hygiene practices, including hand cleanliness, maintaining appropriate distance, and avoiding unnecessary contact with others. They have also been given the option of wearing face masks, which they may take-up on personal preference. These practices are to provide added security to both our crew and customers.

If you are feeling unwell or have been advised by the government or a healthcare professional to self-isolate, please contact us before your arrival. We will advise on the appropriate motorhome pick-up procedures. The same procedure applies if you begin feeling unwell during your trip.

WHAT WE ARE DOING FOR YOU

Enhanced Flexibility

Should you wish to defer travel – but you are unsure of when you will travel – we will offer the flexibility to be able to use your full credit towards your future booking – we will hold this amount on file against your current booking and will be happy to work through alternative travel dates with you in the coming weeks/months.

Should you wish to rebook with new dates in the immediate future, the value of the booking can be used as a credit towards your new booking.  You can either discuss your new booking options with our contact centre team members, or get a new quote online and we will deduct your credit value from the price of your new booking.

EDINBURGH & BIRMINGHAM DEPOT: WE CAN GET YOU TO US

Due to the current situation we are looking at ways to keep our customers and team safe. The handover process for your vehicle needs to be dealt with effectively and hygienically. 

In the past we have offered ‘off base’ collections & returns. However we have decided given the current situation that this will no longer be possible due to hygiene and staffing issues. To be able to hand your vehicle over properly with our new extra precautions we will now only be able to offer collections and returns from our Edinburgh Depot & Birmingham Depot. 

This enables yourself and our team to access running water and limits the amount of people we have out and about in the city centres.  

To make it easy for you to still go out in our Campervans or Motorhomes we will be offering the following services: 

EARLY COLLECTIONS

We will allow collection at any time between 10am – 4pm (subject to availability). This is to stagger the visitors to our depot and enable us to clean properly in between customers. 

EDINBURGH AIRPORT CAR PARK COLLECTIONS

You can park your car at Edinburgh Airport and be picked up in our private Land Rover Discovery* and taken to our Edinburgh depot for no charge. 

*The vehicle will be cleaned after each journey and we are asking people to sit in the back of the car, not in the front with the driver. 

CANCELATIONS

Rockin Vans remains fully operational, with extra precautions in place.

We understand your situation, and we respect the fact that you would like to cancel. This is a massively unprecedented situation that we are all in, and we hope you are keeping yourself well!
Before you go ahead with your cancelation please consider the following:
We are able to put your booking on ‘hold’ so that you can go on holiday once this situation calms down. We do not need exact dates yet, and we can move your booking as many times as you like. We still want you to enjoy a holiday after all!
While we are still fully open we are aware that people might want to change their bookings. Not just with Rockin Vans but with other businesses. This is a hard time for us all but where possible, please try and reschedule for a later date rather than cancel all together.

Our Terms and Conditions can be found here: https://rockinvans.co.uk/terms-and-conditions/

Support Tourism & Support Small Businesses.

CONTACT

Due to the current situation we are unable to answer the phone. However we are still fully operational & will continue to hire campervans and motorhomes.

For new bookings, to request a call back, or if you have any questions around an existing booking please email [email protected] and one of our team will get back to you.